Terms of Service

1. Parties and Definitions

These Terms of Service (“Terms”) constitute a binding agreement between:

Cart Birds B.V., trading as 8ox, a private limited company registered in the Netherlands.
Warmoesstraat 155, 1012JC Amsterdam, the Netherlands
Chamber of Commerce (KVK): 70238642
VAT: NL858207801B01
Phone: +31 (0)20 3086 060
Email: hi@8ox.io

hereinafter referred to as “8ox”, “we”, “us”, or “our”,

and the natural or legal person who accesses or uses the 8ox platform, hereinafter referred to as “you”, “your”, or “User”.

The following definitions apply throughout these Terms:

• “Platform” — the 8ox web application, APIs, and all related services operated by Cart Birds B.V.
• “Brand” — a business entity that uses the Platform to sell products, manage campaigns, or access reporting and fulfillment services.
• “Affiliate” or “Creator” — a User who participates in the 8ox affiliate or creator program to promote Brand products in exchange for commissions.
• “Services” — all features and functionality provided through the Platform, including e-commerce infrastructure, fulfillment coordination, advertising analytics, campaign management, and affiliate/creator program tools.
• “Third-Party Platform” — any external service integrated with 8ox, including but not limited to TikTok Ads, Meta Ads, Google Ads, Microsoft Advertising, Mollie, and fulfillment partners.
• “Content” — any data, text, images, products, or materials uploaded to or created within the Platform by a User.

2. Applicability

These Terms apply to all access to and use of the Platform and its Services, including but not limited to:

• Registration for and use of a User account
• Use of the Platform as a Brand, Affiliate, Creator, or any other role
• Connection of Third-Party Platform accounts
• Placement and processing of orders through the Platform
• Participation in the affiliate or creator program
• Use of reporting, analytics, or campaign management tools

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are acting on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We may offer additional terms or conditions for specific Services. In the event of a conflict between these Terms and any service-specific terms, the service-specific terms shall prevail for the relevant Service.

Any terms or conditions put forward by the User that deviate from or supplement these Terms are expressly rejected, unless agreed to in writing by 8ox.

3. Account and Registration

To use the Platform, you must create an account. During registration, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Provide accurate, current, and complete information
• Maintain the security and confidentiality of your account credentials
• Have the authority to bind yourself or your organization to these Terms

You are responsible for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at hi@8ox.io of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are inactive for an extended period, or violate these Terms.

4. Platform Services

8ox provides a European e-commerce and fulfillment platform that enables Brands to sell, fulfill, and grow across European markets. The Platform includes the following Services:

• E-commerce infrastructure: Multi-market checkout, multi-currency payment processing, and shipping coordination across 26 European countries
• Order management and fulfillment: Order forwarding to fulfillment partners, shipment tracking synchronization, returns handling, and customer support tools
• Advertising analytics: Integration with Third-Party Platforms to retrieve ad spend data and calculate performance metrics including ROAS, POAS, and margin analysis
• Campaign and product management: Tools for managing products, bundles, campaigns, and landing pages
• Affiliate and creator program: Tools for managing affiliate and creator sign-ups, tracking links, click and conversion tracking, commission calculations, and payouts
• Third-party integrations: Connections with advertising platforms, payment providers, fulfillment services, and email/communication tools

We reserve the right to modify, suspend, or discontinue any Service or feature with reasonable advance notice. We are not liable for any temporary unavailability of the Platform due to maintenance, updates, or circumstances beyond our control.

5. Third-Party Integrations

The Platform integrates with various Third-Party Platforms to provide its functionality. By connecting third-party accounts, you acknowledge and agree that:

• You have the authority to grant access to the third-party account and its data
• We access third-party data solely for the purposes of providing the Services to you
• We comply with the terms of service, developer policies, and data use requirements of each integrated platform
• We do not modify, create, or manage campaigns, ads, or content on Third-Party Platforms on your behalf unless explicitly agreed
• The availability and accuracy of third-party data depends on the respective platform and is outside our control
• You may revoke third-party access at any time through the respective platform's settings or by contacting us

6. Fees, Payments, and Commissions

6.1 Platform fees. Access to the Platform and certain Services may be subject to fees, including but not limited to onboarding fees, per-transaction fees, payment processing fees, fulfillment fees, and subscription charges. All applicable fees will be communicated to you prior to activation and are set out in your service agreement or the Platform's pricing pages.

6.2 Payment terms. All fees are exclusive of VAT and other applicable taxes unless otherwise stated. Invoices are payable within the period specified in the applicable agreement. We reserve the right to suspend Services in the event of overdue payments.

6.3 Affiliate and creator commissions. If you participate in the 8ox affiliate or creator program, you may earn commissions on qualifying sales generated through your unique tracking links. Commission structures (percentage-based, fixed CPA, or a combination) are determined per Brand and per campaign and are visible in your affiliate dashboard. Commissions are calculated based on confirmed, non-refunded orders. 8ox reserves the right to withhold, adjust, or revoke commissions in cases of fraud, abuse, self-referrals, or violations of these Terms. Payout schedules and minimum payout thresholds are specified in the affiliate dashboard.

6.4 Brand commission obligations. If you use the Platform as a Brand with an active affiliate or creator program, you agree to honor the commission structures set in the Platform and to fund commission payouts in accordance with your service agreement.

6.5 Price changes. We reserve the right to modify fees and commission structures with reasonable advance notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

7. Permitted Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You may not:

• Use the Platform to violate any applicable law or regulation
• Share, resell, or redistribute data obtained through the Platform without authorization
• Attempt to reverse-engineer, decompile, or access the source code of the Platform
• Interfere with or disrupt the integrity, security, or performance of the Platform
• Use the Platform to collect, store, or process personal data beyond what is necessary for the intended use
• Use the Platform in any way that violates the terms of connected Third-Party Platforms
• Use automated systems (bots, scrapers) to access the Platform without prior written consent
• Generate fraudulent clicks, conversions, or orders, or manipulate affiliate tracking in any way
• Upload Content that is illegal, infringing, defamatory, or harmful

8. Intellectual Property

All content, features, and functionality of the 8ox Platform, including but not limited to software, design, text, graphics, logos, and trademarks, are owned by Cart Birds B.V. and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Platform without prior written consent.

You retain ownership of any Content you upload to or create within the Platform. By uploading Content, you grant 8ox a non-exclusive, worldwide license to use, display, and process that Content solely for the purpose of providing the Services.

9. Liability

9.1 Disclaimer of warranties. The Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or secure, nor that third-party data will be accurate, complete, or timely.

9.2 Limitation of liability. To the maximum extent permitted by applicable law, Cart Birds B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or related to your use of the Platform.

9.3 Liability cap. Our total aggregate liability for any claims arising from or related to the Platform shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

9.4 Indemnification. You agree to indemnify, defend, and hold harmless Cart Birds B.V. and its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, your Content, or your violation of any third-party rights or applicable laws.

10. Privacy

We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our Privacy Policy describes in detail what data we collect, how we use and protect it, how long we retain it, and what rights you have as a data subject.

By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

11. Termination

Either party may terminate this agreement as follows:

• By you: You may terminate your account at any time by contacting us at hi@8ox.io or through the account settings in the Platform
• By us: We may suspend or terminate your access for cause, including breach of these Terms, fraudulent activity, or extended inactivity, with reasonable notice where practicable

Upon termination:

• Your right to use the Platform ceases immediately
• We will delete your data in accordance with our Privacy Policy and applicable retention requirements
• Outstanding fees and commission obligations remain payable
• Pending affiliate/creator commissions will be paid out in accordance with the applicable payout schedule, provided they meet the minimum threshold and are not subject to fraud review

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised “Last updated” date and, where appropriate, by email. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Platform.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

Before initiating legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through direct communication.

14. Miscellaneous

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy and any service-specific agreements, constitute the entire agreement between you and 8ox regarding the use of the Platform.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

15. Contact

If you have any questions about these Terms, please contact us at:

Cart Birds B.V. (trading as 8ox)
Warmoesstraat 155, 1012JC Amsterdam, the Netherlands
Phone: +31 (0)20 3086 060
Email: hi@8ox.io